FaceKom KIOSK

All-in-one remote digital customer service solution

Intuitive Interface

We empower your customers with seamless user journeys and processes that propel digital customer service to the next level.

A Complete Package

FaceKom KIOSK comes fully equipped with a customer-facing frontend and a full-featured call-centre module.

Browser-Based

FaceKom eSign doesn’t require the installation of any plugin, extension, application or other forms of external software. Furthermore, it doesn’t require 3rd-party trust service providers to work, and it is completely browser-based.

Live Operators

Customer interactions are supported with live operators. FaceKom offers operator services for its partners as well, taking the burden of finding the right people off your shoulders.

Fully Integrated

FaceKom KIOSK can be fully integrated into any call centre solution with no restriction on the number of additional workflows.

Archived Video Sessions

A searchable archive of your customers’ recorded sessions helps you resolve potential disputes.

Managing incoming/outgoing video calls

FaceKom software distributes incoming calls to the operators for managing each of the calls.

Call Center functions

The Call Center features provide distributing video calls in a predefined way, recording them and managing feedbacks.

Types of Users

Different processes, tasks can be transparent, supervised and managed effectively by different types of users with different rights (administrator, supervisor, operator).

Presentation Mode

Presentation enables operators to present the company’s products and services that they want to sell to the clients.

Screen sharing

Screen Sharing allows clients to share their screen with the operator. This feature makes us feel like the operator sits next to the clients and helps them.

PSD2 ready

We can provide more information about a client's financial history, thus banks can give the best offers in terms of personal loans or new bank accounts.

File Sharing

FaceKom software distributes incoming calls to the operators for managing each of the calls.

Digital Signature

After identification, the client has the possibility to sign documents digitally by using FaceKom Application which makes the whole procedure convenient, fast and more effective.

Workflow

Video calls can be managed by setting up your own workflow. This feature makes it possible to control processes, add comments and give tasks to the operators.

Text Chat

Text messages help the operators and the clients to communicate effectively. Text chat is available during the videochat and on the main page as well.

ChatBots

After contacting text chat embedded in the website, the built-in chatbot helps to navigate clients and find important information without having to wait for the operator.

Landline Calls

FaceKom software can manage incoming and outgoing video and mobile phone calls as well.

OCR Identification

After gathering information and personal documents from the clients, an OCR software integrated into FaceKom extracts the necessary information from the clients’ personal documents to compare them with the details provided by the clients in advance.

Managing Opening Hours

This feature makes it possible to manage opening and closing hours of our virtual customer service.

Callback Request

Clients can ask for a callback by giving their contact details.

Supervised Recording

During all virtual administration events, actions, video image, sound and logs are all recorded. Time flags are used for saved sessions.

Form Filler

Personal details can be asked from the clients by using the Form filler feature, before entering the surface of the virtual customer service. Documents can be uploaded by the clients and these can be checked by the operators during the video chat.

LDAP Authentication

FaceKom software can be connected to existing active directories where you can set-up user and group management and control accesses and rights.

Go Live in 10 Days With KIOSK

FaceKom KIOSK can be utilized as an “instant” standalone system, which can be deployed without integration to your core systems. It can go live in 10 business days and features a high level of customization in any enterprise environment.

Utilize the Possibilities of Smart Corners

FaceKom KIOSK can also be deployed in a physical form, as ‘Smart Corners’ in stores or branches. For those customers that don’t feel comfortable interacting using their smartphones, but still require fast and convenient customer service. The physical KIOSK is installed with a touchscreen and two cameras.

Delivery Models

On-Premise

We can deliver the product as an on-premise solution for partners who want to keep their clients’ data in-house. The system runs on our partner’s servers, and can be integrated with other solutions on-demand. After the application goes live, we don’t need to have access to these servers.

Outsourced

For partners who don’t want to handle software updates or maintain their own servers, we can deliver FaceKom services in an outsourced way. We run FaceKom on our secure servers dedicated to the partner.

What KIOSK Can Help You With

The introduction of KIOSK and/or the ‘Smart Corners’ can direct customers with minor issues to digital channels, hence providing a faster experience for those visiting the stores or branches. This is why integrating KIOSK into your repertoire can increase general customer satisfaction.

• Issuing Loans
• Creating Contracts
• Detecting Fraud
• Remote Customer Due Diligence
• Physical Smart Corners
• Helpdesk Tasks
• Workflow Management

100,000 sessions have been completed in KIOSK, and counting.

FaceKom eID identity verification and KIOSK work hand-in-hand to ensure a smooth customer experience.

Regulatory Requirements

FaceKom products are compliant with eIDAS, PSD2 and GDPR legislations and the highest security standards and data management regulations. FaceKom also has access to national and international databases (e.g. Thompson Reuters) to ensure high-quality background checks and high-level AML checks on customers.