Verify your customers with an operator-guided, fully compliant identification process
Browser-Based availability
FaceKom eSign doesn’t require the installation of any plugin, extension, application, or other forms of external software. Furthermore, it doesn’t require 3rd-party trust service providers to work, and it is completely browser-based.
A More Personal Experience
Utilize our operator-guided verification processes that also cross-check with leading data intelligence partners, and various databases for fraud detection, economic sanctions, and more. Highly-trained operators are available from FaceKom.
Electronic and Voice Signature
Your customers will have the option to choose Digital and Voice Signature during the verification process. A written and verbal declaration is made as signature that can produce legally valid documents and contracts.
Highly Customizable
FaceKom is fully compliant with domestic and international regulations. All of our products are white-labels, so they can be easily customized to fit your clients’ needs.
Archived Video Sessions
A searchable archive of your customers’ recorded sessions helps you resolve potential disputes.
Managing incoming/outgoing video calls
FaceKom software distributes incoming calls to the operators for managing each of the calls.
Call Center functions
The Call Center features provide distributing video calls in a predefined way, recording them and managing feedbacks.
Types of Users
Different processes, tasks can be transparent, supervised, and managed effectively by different types of users with different rights (administrator, supervisor, operator).
Presentation Mode
Presentation enables operators to present the company’s products and services that they want to sell to the clients.
Screen sharing
Screen Sharing allows clients to share their screen with the operator. This feature makes us feel like the operator sits next to the clients and help them.
PSD2 ready
We can provide more information about a client's financial history, thus banks can give the best offers in terms of personal loans or new bank accounts.
File Sharing
FaceKom software distributes incoming calls to the operators for managing each of the calls.
Digital Signature
After identification the client has the possibility to sign documents digitally by using the FaceKom Application which makes the whole procedure convenient, fast, and more effective.
Workflow
Video calls can be managed by setting up your own workflow. This feature makes it possible to control processes, add comments, and give tasks to the operators.
Text Chat
Text messages help the operators and the clients to communicate effectively. Text chat is available during the video chat and on the main page as well.
ChatBots
After contacting text chat embedded in the website, the built-in chatbot helps to navigate clients and find important information without having to wait for the operator.
Landline Calls
FaceKom software can manage incoming and outgoing video and mobile phone calls as well.
OCR Identification
After gathering information and personal documents from the clients, an OCR software integrated into FaceKom extracts the necessary information from the clients’ personal documents to compare them with the details provided by the clients in advance.
Managing Opening Hours
This feature makes it possible to manage opening and closing hours of our virtual customer service.
Callback Request
Clients can ask for a callback by providing their contact details.
Supervised Recording
During all virtual administration events, actions, video images, sound, and logs are all recorded. Time flags are used for saved sessions.
Form Filler
Personal details can be requested from the clients by using the Form filler feature before entering the surface of the virtual customer service. Documents can be uploaded by the clients and these can be checked by the operators during the video chat.
LDAP Authentication
FaceKom software can be connected to existing active directories where you can set up user and group management and control access and rights.
Delivery Models
On-Premise
We can deliver the product as an on-premise solution for partners who want to keep their clients’ data in-house. The system runs on our partner’s servers and can be integrated with other solutions on-demand. After the application goes live, we don’t need to have access to these servers.
Outsourced
For partners who don’t want to handle software updates or maintain their own servers, we can deliver FaceKom services in an outsourced way. We run FaceKom on our secure servers dedicated to the partner.
Advantages for your customers
- Comfortable: Customers can take care of their business from anywhere.
- Saves Time: Customers can book appointments in advance and save the time of commute.
- Easy-to-Use: Customers can contact the bank by using only their devices, without having to download any app or deal with paper contracts. The solution supports every device, operating system, and browser.
Advantages for your company
- Reduces Costs: Ease pressure by allocating available branch-based agents to incoming calls and reduce the size of the physical branch while maintaining the same quality of customer service.
- Serves All Customer Segments: Including SMEs, retail, and private clients.
- Increases Sales: Use your new digital channel to effortlessly increase sales.
- Competitive Pricing: We offer enterprise-grade solutions at reduced fees.
- Increased Customer Satisfaction: This consequently reduces customer churn.
Over 600,000 verifications and counting.
FaceKom also offers AI-powered identity verification services for outstanding customer due diligence.
OCR & MRZ Capabilities
With Computer Vision, FaceKom products are capable of using Optical Character Recognition (OCR) technology to gather information from the document. MRZ or Machine Readable Zone reading capabilities can be used to collect basic personal information from ID cards and passports. These technologies can decrease the amount of manual input required from the customer, increasing general customer experience.
ID Card Recognition & Hologram Recognition
Computer Vision can identify ID cards based on their unique patterns and validate the documents.
How it works
STEP 1: The customer has to provide basic information about themselves to start the video chat session.
STEP 2: The customer has to go through a compatibility check to ensure that their devices and network connection are capable of conducting a video session.
STEP 3: The customer arrives at the waiting room where they wait for an operator to connect to them or they can initiate a self-service (‘selfie identification’) or request a call back.
STEP 4: In the live video session, the customer sees an easy-to-use, intuitive UI.
STEP 5: During the session, the customer must follow the operator’s guidance, including showing valid ID and proof of address.
STEP 6: The platform handles two-factor authentication in accordance with PSD2 legislation.
STEP 7: At the end of the session, the customer can be redirected to a feedback page or another website defined by the partner.
Face Recognition and Liveness Detection
During customer identification, the administrator ensures that the customer’s identity is valid using facial recognition and comparison technologies. Liveness detection helps detect spoofing attempts.
Code Scanning
Barcodes and QR codes are used frequently to store information on certain documents. This information becomes accessible for the user, providing a smoother experience.
Regulatory Requirements
FaceKom products are compliant with eIDAS, PSD2, and GDPR legislations and data management regulations. FaceKom has access to national and international databases to ensure high-quality background checks.