Digital verification, eSignature and Virtual Call Center for Enterprises

What we can do for you

FaceKom offers service-ready solutions proven in the financial world, combining state-of-the-art tech to create secure, customizable products that change the way your clients interact with you, from onboarding and virtual call center and outsourced operators to signing digital contracts remotely.

FaceKom eID

Easy-to-use client identification

Provides customer identification solution, both real-time and non-real time with several automated checks included.

FaceKom KIOSK

Digital branch management

Digital contact centre solution that can be used both online or through physical KIOSK devices installed in branches/stores

FaceKom eClaims

Remote inspection solution

Insurance specific product that enables customers to start the claims and CASCO processes remotely by taking pictures of the damage through the eClaims platform

FaceKom eSign

Electronic signature

EIDAS compliant electronic signature that is accepted by the Hungarian legislation

FaceKom GOV

Remote inspection solution

Video infrastructure for remote citizen identification and video-based communication channel

Secured by Computer Vision

FaceKom’s Computer Vision enables partners to use advanced technology like biometrics, OCR, MRZ during customer identification, making it easy to securely detect and prevent fraudulent behaviour.

NFC Typeless Identification

All NFC-capable identity documents can be easily verified using FaceKom’s technology which results in a completely typeless process throughout client onboarding.

Need trained operators? We’ve got you covered.

FaceKom offers outsourced operator services for both customer acquisition and digital customer service products.

Advantages for your customers

  • Comfortable

Customers can take care of their business from anywhere.

  • Saves Time

Customers can book appointments in advance and save the time of commute.

  • Easy-to-Use

Customers can contact the bank by using only their devices, without having to download any app or deal with paper contracts. The solution supports every device, operating system and browser.

Advantages for your company

  • Reduces Costs

Ease pressure by allocating available branch-based agents to incoming calls and reduce the size of the physical branch while maintaining the same quality of customer service.

  • Serves All Customer Segments

Such as SMEs, retail and private clients.

  • Increases Sales

Use your new digital channel to effortlessly increase sales after the global pandemic subsides.

  • Competitive Pricing

We offer enterprise-grade solutions for highly reduced fees.

  • Increased Customer Satisfaction

Which consequently reduces customer churn.

Regulatory Requirements

FaceKom products are compliant with eIDAS, PSD2 and GDPR legislations and the highest security standards and data management regulations. It is GDPR and PSD2 ready. We’re a non-qualified trust service provider in our native Hungary and constantly work with regulatory bodies to maintain the highest possible standards.