# FaceKom in the utility sector Provide excellent online customer onboarding and service remotely without compromising reliability and speed. ### Tailor-made for the utility sector We designed our solutions and services based on real-world needs and challenges faced by utility institution on a daily basis. After working together with the biggest utility in Hungary, we have a deep understanding of the requirements of both utility providers and their clients and we are committed to delivering easy-to-use, smart and flexible solutions to our partners. ### Cost-effective Costs related to physical contract signing such as human resources, paper and relevant tools are significantly reduced. ### Complies with Regulations FaceKom is AML, KYC and eIDAS compliant. It is GDPR and PSD2 ready and we are currently non-qualified trust service provider. The company will receive the [ISO 27001 certification](/content/use-cases/utility/#/index.html) soon. ### Better Customer Care Working remotely and without paper means improved customer care efficiency and improved client experience. ## Empowering Online Possibilities - Remote Customer Due Diligence - Open Accounts - Online customer service Online customer onboarding deals with highly sensitive personal information, so we make sure it is handled in the right way. Customer due diligence with FaceKom’s operator-guided video call or automated Computer Vision is a secure, fast and convenient process, enabling immediate access to the utility provider’s services. With FaceKom’s virtual customer service, customers are able to manage all of their issues which is handled in a physical branch. Your customers enter their details on your website or app. This is followed by video identification with FaceKom’s eID. Upon completion of a positive ID check, the customer receives login credentials with which they can open accounts, get loans and sign contracts. ## User Journeys - [Automatic identification](/content/use-cases/utility/#user-journey-1/index.html) - [Operator-guided id](/content/use-cases/utility/#user-journey-2/index.html) ##### STEP 1 The customer has to provide basic information about themselves to start the automatic identification session ##### STEP 2 After registration, the customer has to go through a compatibility check to ensure that their devices and network connection is capable of conducting the automatic identification ##### STEP 3 The customer arrives to the self-service room where they can initiate the self-service (‘selfie identification’) ##### STEP 4 In the identification session, the customer sees an easy-to-use, intuitive UI that is a responsive website in case of a web-based process, offering optimal UX ##### STEP 5 In the process, the customer must show both sides of ID or passport and proof of address ##### STEP 6 To validate the customer, the system will run automatic liveness detection and other form of checks ##### STEP 7 The platform is capable of handling two-factor-authentication in accordance with PSD2 legislation ##### STEP 8 At the end of the session, the customer can be redirected to a feedback page or to any other website, defined by the partner ##### STEP 1 The customer has to provide basic information about themselves to start the video chat session ##### STEP 2 After registration, the customer has to go through a compatibility check to ensure that their devices and network connection is capable of conducting a video session ##### STEP 3 The customer arrives to the waiting room where they wait for an operator to connect to them, or they can initiate a self-service (‘selfie identification’) or request a call back ##### STEP 4 In the live video session, the customer sees an easy-to-use, intuitive UI that is a responsive website in case of a web-based process, offering optimal UX ##### STEP 5 During the session, the customer must follow the operator’s guidance including showing valid ID and proof of address ##### STEP 6 The platform is capable of handling two-factor-authentication in accordance with PSD2 legislation ##### STEP 7 At the end of the session, the customer can be redirected to a feedback page or to any other website, defined by the partner ### Compliance & Customization Our technology is fully AML, KYC and eIDAS compliant. It is GDPR and PSD2 ready. We’re a non-qualified trust service provider in our native Hungary and constantly work with regulatory bodies to maintain the highest possible standards. FaceKom will receive the [ISO 27001 certification](/content/use-cases/utility/#/index.html) soon after a thorough systems audit. All of our products are white-label, so they can be easily customized to fit your company’s needs. They’re browser-based and don’t require any kind of app- or 3rd-party plugin installation from your customers. ## Associated Products ## FaceKom eID ### easy-to-use client identification Provides customer identification solution, both real-time and non-real time with several automated checks included. [Learn more](/content/products/automated-id/index.html) ## FaceKom KIOSK All-in-one remote digital customer service solution [Learn more](/content/products/kiosk/index.html)